Shipping Policy
Learn more about our UK and international shipping options, delivery times and order processing information.
Our Policies
Everything you need to know about our returns, shipping, privacy and terms.
Policy Documents
Refunds/ Returns Policy
Learn more about our returns process, eligibility requirements and how to request a return or exchange with Oak & Ember.
Privacy Policy
Learn how Oak & Ember collects, uses and protects your personal information when using our website and services.
Terms of Service
Read the terms and conditions for using the Oak & Ember website, products and services, including ordering, payments and customer responsibilities.
GDPR
Learn about your privacy rights, personal data requests and how Oak & Ember manages customer information in line with GDPR regulations.
Giveaway Terms & Conditions
View the official Oak & Ember Giveaway Terms & Conditions, including entry requirements, eligibility, prize details, winner selection and promotional rules for all competitions and giveaways run by Oak & Ember